HOW TO GET MORE VALUE FROM YOUR CUSTOMER SUCCESS LEAD
ONE OF THE MOST IMPORTANT DEVELOPMENTS IN CLIENT SERVICE OVER THE PAST DECADE HAS BEEN THE ASCENDANCE OF A ROLE CALLED CUSTOMER SUCCESS MANAGER (CSM).
The idea behind the customer success function is to offer a form of client support that is different from day-to-day program management and problem resolution. Instead, customer success can play a highly strategic role that can help you drive increased revenue, insight and efficiency from a product or service.
This eguide explains the keys to success for working with a customer success manager, and how to make the most of this unique type of technology support staff. Learn why it’s important to:
Be Transparent About Your Business Goals and Challenges
Share Your Upcoming Initiatives and Goals
Get Beyond Account-Management-Style Requests
Make it a Team Effort
Learn more about each of these principles by downloading this powerful new eguide now. Get immediate access by filling out the form.